Frequently Asked Questions

Click 'Register' on the top menu, fill in your basic details including name, email, gender, and password, and your account will be created instantly. You can then complete your profile from 'My Profile > Edit Profile'.

Registration is completely free for everyone. Female users receive free access to browse profiles through our FFF (Free for Female) plan. Male users need a paid subscription (Silver, Gold, or Diamond) to browse and view profiles.

Go to My Profile > Edit Profile. Fill in your personal details, education, occupation, family details, partner preferences, and upload photos. A complete profile gets 5x more interest than an incomplete one.

Yes! FindShadi.com is fully responsive and works on all devices — smartphones, tablets, and desktops. Simply visit the website from your mobile browser.

Browse verified profiles filtered by religion, community, age, location, education, and more. When you find someone interesting, send them an interest. If they accept, you can connect and communicate directly.

Yes. Admins can manage profile visibility. If you'd like to temporarily hide your profile, contact our support team through the Help Center.

When viewing a profile, click the 'Send Interest' button. The person will receive a notification and can choose to accept or decline. If they accept, you'll be notified with their contact details.

It means the person hasn't responded yet. Give them time — some users check their accounts periodically. If it stays pending for a long time, they may not be active.

Currently, sent interests cannot be withdrawn. We recommend being thoughtful about who you send interests to by reviewing profiles carefully before expressing interest.

We offer three paid plans — Silver ($9.99/30 days), Gold ($24.99/90 days), and Diamond ($49.99/180 days). Female users get free access through the FFF plan. Visit the Pricing page for detailed feature comparisons.

Go to My Profile > Subscription tab. You'll see your current plan and available upgrades. Click 'Upgrade' on your preferred plan and complete the payment through our secure Stripe checkout.

You can cancel anytime. Your premium features will remain active until the end of your current billing period. We offer a 7-day money-back guarantee for new subscribers.

Absolutely. We use Stripe for all payment processing — the same system used by Amazon, Google, and thousands of other companies. We never store your card details on our servers.

We offer a 7-day money-back guarantee if you're not satisfied with our premium services. After 7 days, refunds are evaluated on a case-by-case basis. Contact support for assistance.

Virtual speed dating events let you meet 6-10 potential matches in under 90 minutes from the comfort of your home. Events are tailored by age, faith, and demographics, and are professionally moderated by our team.

Browse upcoming events on the Events page, select one that matches your preferences, and click 'Register Now'. For paid events, you'll be directed to our secure checkout. For free events, registration is instant.

Within 48 hours, you'll receive your mutual match results via email with contact information. Our team provides continued support to help you build momentum with your new connections.

Yes! Apply to become a certified organizer through the Events page. Once approved by our admin team, you can create and manage your own events on our platform.

Contact our support team through the Help Center with your registration details. Cancellations made 48+ hours before the event are eligible for a full refund.

Yes. We take privacy seriously. Your personal information is encrypted and protected with industry-standard security measures. We never share your data with third parties without your consent.

Our admin team reviews profiles for authenticity. For sensitive changes like name or date of birth, users must submit a Change Request with ID verification.

Use the Help Center contact form or email [email protected]. Include the profile details and reason for your concern. Our team investigates all reports within 24 hours.

If you're experiencing harassment or unwanted contact, report the user through our Help Center. Our moderation team will take appropriate action, which may include suspending the offending account.

Go to My Profile > Settings. You can update your email address and change your password from there. For email changes, you'll need to verify the new email.

For security, changes to sensitive fields like name and date of birth require a Change Request with ID verification. Go to My Profile > Change Request to submit one.

Yes. Go to My Profile > Settings and click 'Deactivate Account'. Your profile will be hidden but your data will be preserved. You can reactivate anytime by logging back in.

Go to My Profile > Settings and select 'Delete Account'. You'll need to confirm your password. This action is permanent and cannot be undone — all your data will be removed.