Privacy Policy
Last updated: March 26, 2026
At FindShadi.com ("we", "us", "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our matrimonial platform and related services.
1. Information We Collect
1.1 Information You Provide
When you create an account, we collect personal information including your name, email address, gender, date of birth, religion, education, occupation, city, state, and other profile details you choose to share. If you become an event organizer, we collect your organization name and bio.
1.2 Payment Information
When you purchase a subscription or register for a paid event, payment is processed through Stripe. We do not store your credit card number, CVV, or other payment card details on our servers. Stripe handles all payment data in compliance with PCI-DSS standards.
1.3 Automatically Collected Information
We automatically collect certain information when you visit our platform, including your IP address, browser type, device information, pages visited, and timestamps. We use cookies and similar technologies to enhance your experience and analyze usage patterns.
1.4 Photos and Media
When you upload profile photos or event images, we store and process these files on our servers. We do not use your photos for any purpose other than displaying them on your profile or associated event pages.
2. How We Use Your Information
- We use the information we collect for the following purposes:
- •Account Management: To create, maintain, and secure your account.
- •Matchmaking: To display your profile to other users and facilitate connections based on preferences, religion, location, and other criteria.
- •Communication: To send you notifications about interests received, matches, event registrations, and important account updates.
- •Payment Processing: To process subscription payments and event registration fees through our payment partner, Stripe.
- •Platform Improvement: To analyze usage patterns, fix bugs, and improve our features and user experience.
- •Safety & Moderation: To detect and prevent fraud, abuse, and violations of our Community Guidelines.
- •Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
3.1 With Other Users
Your profile information (name, age, religion, location, education, occupation, photos, and other details you provide) is visible to other registered and subscribed users of the platform. You control what information you include in your profile.
3.2 With Service Providers
We share information with trusted third-party service providers who assist us in operating our platform, including Stripe (payment processing), hosting providers (data storage), and email services (notifications). These providers are contractually obligated to protect your data.
3.3 For Legal Reasons
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
3.4 We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is never shared with advertisers or data brokers.
4. Data Security
We implement industry-standard security measures to protect your personal information, including encryption of data in transit (HTTPS/TLS), secure password hashing (bcrypt), access controls limiting who can view your data, and regular security reviews. While no system is 100% secure, we are committed to protecting your information to the best of our ability.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. If you delete your account, we will remove your personal data from our active systems within 30 days. Some data may be retained in backups for up to 90 days. We may retain anonymized, aggregated data for analytics purposes indefinitely.
6. Your Rights
- You have the following rights regarding your personal information:
- •Access: You can view and download your profile data at any time through your account settings.
- •Correction: You can update most profile information directly. For sensitive fields (name, date of birth), submit a Change Request with ID verification.
- •Deletion: You can delete your account and all associated data through your account settings.
- •Portability: You can request a copy of your data in a machine-readable format by contacting our support team.
- •Objection: You can object to certain processing activities by contacting us at [email protected].
- •Withdraw Consent: Where we rely on your consent for processing, you can withdraw it at any time.
7. Cookies
We use essential cookies to maintain your login session and remember your preferences. We use analytics cookies to understand how our platform is used and improve the experience. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain features.
8. Children's Privacy
FindShadi.com is intended for users aged 18 and older. We do not knowingly collect personal information from anyone under 18. If we discover that a minor has created an account, we will immediately delete the account and all associated data.
9. International Users
FindShadi.com is operated from the United States. If you are accessing our platform from outside the US, please be aware that your information may be transferred to, stored, and processed in the US. By using our platform, you consent to this transfer.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or through a prominent notice on our platform. Your continued use of FindShadi.com after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
- If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- •Email: [email protected]
- •Help Center: findshadi.com/help
We will respond to your inquiry within 30 days.